p4ps - Partnership for Patient Safety ®

PSA Workshops

First, Do No Harm

Only in the last decade has the healthcare industry begun to fully appreciate that its complex amalgamation of products and services requires a “systems approach” to management. In order to achieve high reliability, that approach must address both the subjective and objective aspects of organizational dynamics. Although much progress has been made in recent years, the industry is still far from being recognized as “highly reliable.” The journey to high reliability requires a quality and safety roadmap. This workshop provides a forum for developing such a roadmap through dramatizations, story telling, visioning and innovative thinking. The power of this high-impact workshop is rooted in the acclaimed film series by the same name – First, Do No Harm® – produced by the Partnership for Patient Safety (p4ps). For additional information on this workshop, please go to: First, Do No Harm

Quality Leadership Renewal for Middle Management

Consistent safety and reliability depend heavily on effective leadership within your organization’s middle management ranks. In a series of four half-day sessions, this workshop integrates best practices from the Balanced Scorecard, Employee Engagement, Six Sigma and Lean. It provides vivid lessons in how to lead and engage your entire staff in producing measurable improvements in their day-to-day work. Participants gain a renewed sense of confidence in the level of quality and excellence that they are capable of achieving. For additional information on this workshop information, please go to: Quality Leadership Renewal for Middle Management

Building on Operational Strengths through Appreciative Inquiry

In a series of four half-day sessions, participants discover what made past safety successes possible. They then learn to transform those exceptional occurrences into everyday realities. In addition to producing focused objectives and action plans, these sessions energize participants, deepen their collaboration with one another, expand on what they perceive as possible, and build optimism. This compelling approach produces significant results in the area of safety, and it positions organizations to meet the ever increasing demands for high reliability healthcare. For additional information on this workshop information, please go to: Building on Operational Strengths through Appreciative Inquiry

High Reliability Management Teams

The aviation model of teamwork, crew resource management (CRM), has long been acclaimed for its application to healthcare safety management. That acknowledgment has come from every corner of the healthcare industry, including major standards-setting organizations such as the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and the Agency for Healthcare Research in Quality (AHRQ). More recently, researchers have identified CRM as a critical link to highly reliable performance.

This workshop provides healthcare middle managers and department directors with the tools, techniques and knowledge to build CRM into day-to-day work with their teams. It delivers powerful lessons and insights that help healthcare teams enhance operational effectiveness, improve quality of care, reduce errors and achieve highly reliable performance. For additional information on this workshop information, please go to: High Reliability Management Teams

Disclosure, Apology and Forgiveness

The litigation “lottery” is often cited as the major factor that chills disclosure of medical error. Evidence shows, however, that disclosure and apology actually reduce liability exposure when properly implemented. This workshop provides a safe environment for participants to explore their aspirations, values and concerns about disclosure and apology. Drawing from the latest research and the First, Do No Harm® Interactive Video Series, the workshop addresses cultural barriers to effective implementation, such as: the fear of undermining patient trust; the anxiety, shame, and grief of dedicated healthcare professionals who are involved in a safety failure; and the lack of organizational support for those called upon to disclose painful news and manage reactions to it. Participants also learn about organizational factors that must be in place for disclosure and apology to become an integral and effective part of your patient safety culture. For additional information on this workshop information, please go to: Disclosure, Apology and Forgiveness

For more information or to speak with a PSA consultant, please e-mail
PSAinfo@p4ps.org or call 800-778-8711.