Only in the last decade
has the healthcare industry begun to fully appreciate that its
complex amalgamation of products and services requires a “systems
approach” to management. In order to achieve high reliability,
that approach must address both the subjective and objective
aspects of organizational dynamics. Although much progress has
been made in recent years, the industry is still far from being
recognized as “highly reliable.” The journey to high reliability
requires a quality and safety roadmap. This workshop provides
a forum for developing such a roadmap through dramatizations,
story telling, visioning and innovative thinking. The power
of this high-impact workshop is rooted in the acclaimed film
series by the same name – First, Do No Harm® – produced
by the Partnership for Patient Safety (p4ps). For additional
information on this workshop, please go to:First,
Do No Harm
Quality Leadership Renewal for Middle Management
Consistent safety and reliability depend
heavily on effective leadership within your organization’s middle
management ranks. In a series of four half-day sessions, this
workshop integrates best practices from the Balanced Scorecard,
Employee Engagement, Six Sigma and Lean. It provides vivid lessons
in how to lead and engage your entire staff in producing measurable
improvements in their day-to-day work. Participants gain a renewed
sense of confidence in the level of quality and excellence that
they are capable of achieving. For additional information on
this workshop information, please go to:Quality
Leadership Renewal for Middle Management
Building on Operational Strengths through Appreciative Inquiry
In a series of four half-day
sessions, participants discover what made past safety successes
possible. They then learn to transform those exceptional occurrences
into everyday realities. In addition to producing focused objectives
and action plans, these sessions energize participants, deepen
their collaboration with one another, expand on what they perceive
as possible, and build optimism. This compelling approach produces
significant results in the area of safety, and it positions
organizations to meet the ever increasing demands for high reliability
healthcare. For additional information on this workshop information,
please go to:Building
on Operational Strengths through Appreciative Inquiry
High Reliability
Management Teams
The aviation model of teamwork,
crew resource management (CRM), has long been acclaimed for
its application to healthcare safety management. That acknowledgment
has come from every corner of the healthcare industry, including
major standards-setting organizations such as the Joint Commission
on Accreditation of Healthcare Organizations (JCAHO) and the
Agency for Healthcare Research in Quality (AHRQ). More recently,
researchers have identified CRM as a critical link to highly
reliable performance.
This workshop provides healthcare middle managers and department
directors with the tools, techniques and knowledge to build
CRM into day-to-day work with their teams. It delivers powerful
lessons and insights that help healthcare teams enhance operational
effectiveness, improve quality of care, reduce errors and achieve
highly reliable performance. For additional information on this
workshop information, please go to:High
Reliability Management Teams
Disclosure, Apology and Forgiveness
The litigation “lottery” is often
cited as the major factor that chills disclosure of medical
error. Evidence shows, however, that disclosure and apology
actually reduce liability exposure when properly implemented.
This workshop provides a safe environment for participants to
explore their aspirations, values and concerns about disclosure
and apology. Drawing from the latest research and the First,
Do No Harm® Interactive Video Series, the workshop addresses
cultural barriers to effective implementation, such as: the
fear of undermining patient trust; the anxiety, shame, and grief
of dedicated healthcare professionals who are involved in a
safety failure; and the lack of organizational support for those
called upon to disclose painful news and manage reactions to
it. Participants also learn about organizational factors that
must be in place for disclosure and apology to become an integral
and effective part of your patient safety culture. For additional
information on this workshop information, please go to:Disclosure,
Apology and Forgiveness
For more information
or to speak with a PSA consultant, please e-mail PSAinfo@p4ps.orgor call 800-778-8711.
