Feeling
the Heat? If your organization is like most, the spotlight on patient
safety is getting hotter every day.
As you search for ways to respond to
growing public scrutiny, here are a few critical questions to keep
in mind:
• How can you build on your strengths instead of just working
on your problems?
• How can you rally people to meet their innate commitment
to “first do no harm” before a crisis occurs?
• How can you put an end to the blame game when you’re confronted
with medical errors?
• How can you lift the veil of secrecy and denial so you can
search openly and cooperatively for effective ways to rectify failed
systems and processes?
Patient Safety Advantage (PSA) can help you answer those questions
— along with others you have to face in striving to create an unwavering
culture of safety and reliability. Call us and we’ll show you a new
way of thinking about the patient safety challenge and a new set of
tools and techniques for tackling it.
Meeting
the Challenge
In seeking solutions to the patient
safety challenge, some things are clear:
• Errors or failures stem mainly from flawed practices, principles
and processes that have become entrenched and must be redesigned.
• Most healthcare cultures tend to deal with mistakes behind
closed doors, which leads to blame and shame and hinders learning
and change.
This situation will not be remedied by more regulation or more malpractice
litigation. Nor will technology alone provide sufficient solutions.
Instead, a new approach is needed — one that is comprehensive, systems-based
and that fully integrates existing organizational strengths and safety
programs.
The PSA approach to confronting those challenges is rooted in the
realities of human nature and organizational dynamics. Studies show
that about 75% of all organizational change efforts fail to achieve
their intended results, and about 50% of strategic decisions from
those efforts fail to be implemented. One reason for those poor results
is the lack of an integrated approach that encompasses both the technical
and the cultural aspects of the organization. The PSA team provides
organizations with the direction, the tools, and the processes to
achieve that balance and to engage the entire team in effective patient
safety practices that produce sustainable results.
Building
a Culture of Safety
PSA offers an array of distinctive programs
and services that can help your organization accelerate the reduction
of medical errors and build a stronger culture of safety and reliability.
Some of the features that set PSA products apart include:
• Constructive approaches to organizational excellence and
leadership development that build on your organization’s existing
strengths as a basis for correcting failures
• Systems and processes for strengthening middle management
leadership and effectiveness
• Strategies that help executives apply proven safety techniques
to improve organizational leadership
• Systemic approaches to employee engagement that produce
high levels of employee implemented solutions
• Scenario-based learning, using the award-winning video series,
First, Do No Harm®, that dramatically illustrates key concepts and
lessons on safety and reliability
For more
information or to speak with a PSA consultant, please e-mail PSAinfo@p4ps.orgor call 800-778-8711.