Appreciative Inquiry
Communications and Marketing
Complex Collaboration
Disclosure, Apology and Forgiveness
High Reliability Operation
Organizational Development and Change
Patient Safety
Quality Improvement
Systems Approaches to Managing Risk

Appreciative Inquiry

Appreciative Inquiry Commons - global knowledge portal for articles, cases, video
	clips, tools, and other resources on Appreciative Inquiry: http://ai.cwru.edu
Appreciative Inquiry in Healthcare Summit (2003, May). Materials related to the first AI
	in healthcare summit, held in St. Louis, Missouri: http://ai.cwru.edu/practice/toolsSummitDetail.cfm?coid=4369
Fitzgerald, S. P., Murrell, K. L., & Miller, M. (2003, Spring). Appreciative inquiry:
	Accentuating the positive. Business Strategy Review 14(1), 5-7. Available online at: http://ai.cwru.edu/practice/bibAiArticlesDetail.cfm?coid=2968
Fitzgerald, S. P., Murrell, K. L., & Newman, H. L. (2001, November). Appreciative
	inquiry - the new frontier. In J. Waclawski & A. H. Church (Eds.), Organization development: Data driven methods for change. San Francisco: Jossey-Bass Publishers, 203-221. Available online at: http://ai.cwru.edu/intro/bookReviewDetail.cfm?coid=1289
Fitzgerald, S. P., Nemiro, J. E., Fry, R. E., & Murrell, K. L. (2003, Spring). Using an
	"appreciative design compass" to uplift collaborative capacity. Appreciative Inquiry Practitioner.
Miller, M. G. & Fitzgerald, S.P. (2002, July). The impact of national culture on the
	design of appreciative inquiry in a transcultural strategic alliance. Ninth International Conference on Advances in Management, Boston, MA.
Miller, M. G., Fitzgerald, S. P., Murrell, K. L., Preston, J., & Ambekar, R. (2005).
	Appreciative inquiry in building a transcultural strategic alliance: The case of a Biotech Alliance between a US Multinational and an Indian Family Business. The Journal of Applied Behavioral Science 41(1), 91-110. Presentation available online at: http://ai.cwru.edu/research/bibPapersDetail.cfm?coid=2970
Newman, H. L., & Fitzgerald, S. P. (2000, July). Appreciative inquiry with an executive
	team: Moving along the action research continuum. Seventh International Conference on Advances in Management, Boulder Springs, CO. Available online at: http://ai.cwru.edu/intro/bestcasesDetail.cfm?coid=880

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Communications and Marketing

Landes, L. L. (1997, September). People. Systems. Truth. Trust. The Public Relations
	Strategist, 47-49.
Landes, L. L. (2001-2002, December-January). Real-life, real-time communication.
	Communication World, 20-23.

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Complex Collaboration

Fitzgerald, S. P. (2003). Exploring collaborative capacity in a global chaordic alliance -
	The United Religions Initiative. Dissertation Abstracts International, 64(01), DAI-B). (University Microfilms No. AAT-3077445)
Fitzgerald, S. P. (in press). The collaborative capacity framework: From local teams to
	global alliances. In M. M. Beyerlein, D. A. Johnson, & S. T. Beyerlein (Vol. Eds.), Advances in interdisciplinary studies of work teams: Vol. 10. Complex collaboration. San Diego, CA: Elseviere Inc.
Mankin, D., Cohen, S., & Fitzgerald, S. P. (in press). Complex collaborations: Basic
	principles to guide design and implementation. In M. M. Beyerlein, D. A. Johnson, & S. T. Beyerlein (Vol. Eds.), Advances in interdisciplinary studies of work teams: Vol. 10. Complex collaboration. San Diego, CA: Elseviere Inc.

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Disclosure, Apology and Forgiveness

Fritz, R. E., & Fitzgerald, S. P. (2003, Spring). Patient safety: Balancing accountability
	with forgiveness. BrownHerron Publishing.
Fritz, R. E., & Fitzgerald, S. P. (2003, Spring). Balancing forgiveness and accountability
	in organizational change. BrownHerron Publishing.
Fritz, R. E., & Fitzgerald, S. P. (2003, Spring). Leading with forgiveness for growth and
	change. BrownHerron Publishing.
Porto, G. (2001). Disclosure of medical error: Facts and fallacies. Journal of
	Healthcare Risk Management, 21(3):67-76.
Porto, G. (2001). The Risk Manager’s Role in Disclosure of Medical Error: Seeing
	Ourselves As Others See Us. Journal of Healthcare Risk Management; 21(3): 19-24.
Porto, G. (2003). Disclosure of Medical Error: Liability, Insurance and Risk/td>
	Management Implications. In: Youngberg, B. The Patient Safety Handbook. Jones & Bartlett.
Sorry Works! Website: http://www.sorryworks.net/

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High Reliability Operation

Porto, G. (2003). Creating patient safety and high reliability: Critical challenges for risk
	managers. In: Carroll, R.. The Risk Management Handbook for Healthcare Organizations. San Francisco: Jossey-Bass.
Roberts K. (1989). Research in nearly failure-free, high reliability organizations:
	Having the bubble. IEEE Transactions in Engineering Management, 36: 132-139.
Weick, K. E. (1987). Organizational culture as a source of high reliability. California
	Management Review, 24: 112-127.
Weick, K. E. (1995, December). South canyon revisited: Lessons from high reliability
	organizations. Wildfire: 54-68.
Weick, K. E. (2002). Reduction of medical errors through mindful interdependence.
	In M. M. Rosenthal & K. M. Sutcliffe (Eds.), Medical Errors: What do we know, what do we do? (pp. 177-199). San Francisco: Jossey-Bass.
Weick K. E., & Roberts, K. H. (1993). Collective mind in organizations: Heedful
	interrelating on flight decks. Administrative Science Quarterly, 38(3): 357-381.
Weick, K. E., & Sutcliffe, K. M. (2003). Hospitals as cultures of entrapment: A re-
	analysis of the Bristol Royal Infirmary. California Management Review, 45(2):73-84.

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Organizational Development and Change

Fitzgerald, S. P. (1998, July). The role of guanxi in Sino-American joint ventures. Paper
	presented at the Fifth International Conference on Advances In Management, Lincoln, U.K.
Fitzgerald, S. P. (2000, July). Building personal and procedural trust through Sino-
	American joint ventures: The transfer of culturally embedded knowledge. Paper presented at the Seventh International Conference on Advances in Management, Boulder Springs, CO.
Fitzgerald, S. P. (1999, July). Virtual team design, building and effectiveness. Paper
	presented at the Seventh International Conference on Advances in Management, Baton Rouge, LA.
Fitzgerald, S. P. (August, 2001). Intrapraneuring grows up. The entrepreneur report
	2001. Available: http://ftdynamo.com (web-site for the Financial Times of London).
Fitzgerald, S. P. (August, 2001). The social enterprise revolution. The entrepreneur
	report 2001. Available: http://ftdynamo.com (web-site for the Financial Times of London).
Fitzgerald, S. P. (March, 2002). Decision-making. Oxford, UK: Capstone Publishing
	Limited.
Fitzgerald, S. P. (March 2002). Organizational models. Oxford, UK: Capstone Publishing
	Limited.
Fritz, R. E., & Fitzgerald, S. P. (2003, Spring). Leading with resilience. BrownHerron
	Publishing.
Fritz, R. E., & Fitzgerald, S. P. (2003, Spring). Resilience and organization change.
	BrownHerron Publishing.
Fritz, R. E., & Fitzgerald, S. P. (2003, Spring). Resilience - downsizing and integrity.
	BrownHerron Publishing.

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Patient Safety

AHRQ Patient Safety Network – A National Patient Safety Resource -
	http://psnet.ahrq.gov/
Burstin, H. R., Hammons, T., Hatlie, M. J., Piland, N. E., & Small, S. D., Ambulatory
	patient safety: What we know and need to know. Journal of Ambulatory Care Management, 26(1): 63-82.
Cox, J. L., Diamond, L. H., Hatlie, M. J., Pugliese, G., & Wilson, N. J. (2002). Overview
	of the partnership symposium 2001: Patient safety stories of success. Journal on Quality Improvement, 28: 283-286.
Fritz, R. E., & Fitzgerald, S. P. (2003, Spring). Patient safety: Balancing accountability
	with forgiveness. BrownHerron Publishing.
Goeltz, R. J., & Hatlie, M. J. (2002). Trial and error in my quest to be a partner in my
	health care: A patient's story. Critical Care Nursing Clinics of North America, 14: 391-399.
Hatlie M. J. (2004). Consumers and the patient safety movement: past and future,
	here and there, Patient Safety & Quality Healthcare, (1)2: 6-10.
Hatlie, M. J. (1999). Creating a culture of safety. In A. L. Scheffler & L. A. Zipperer
	(Eds.), Proceedings of Enhancing Patient Safety and Reducing Errors in Health Care, Rancho Mirage, CA, November 8 -11, 1998 (pp. 41-44). Chicago, IL: National Patient Safety Foundation.
Hatlie, M. J., with DeWolf, L., Pugliese, G., & Wilson, N. J. (2003). What is working in
	patient safety? Journal on Quality Improvement, 29: 327-328.
Hatlie, M. J., Kizer, K. W., Leape, L. L., Lundberg, G. D., Kizer, K. W., Shroeder, S. A.,
	& Woods, D. D. (1998). Promoting patient safety by preventing medical error. JAMA, 280: 1444-1447.
Hatlie, M. J., & Sheridan, S. E. (2005). Including consumers as reporters to learning
	systems, Patient Safety & Quality Healthcare, (2)6: 12-14.
Hatlie, M. J., & Sheridan, S. E. (2005). Measured Impatience, Patient Safety &
	Quality Healthcare, (2)1: 8-11.
Hatlie, M. J., & Sheridan, S. E. (2003). The medical liability crisis of 2003 - must we
	squander another opportunity to put patients first? Health Affairs, 22(4): 37- 40.
Hatlie, M. J., & Youngberg, B. J. (Eds.). (2003). The Patient Safety Handbook, Sudbury,
	MA: Jones and Bartlett.
Hatlie, M. J., & Wagner, S. M. (1999). The national patient safety foundation: Creating
	a culture of safety. Surgical Services Management, 5(7): 35-36.
Hatlie, M. J., & Wilson, N. J. (2001). Advancing patient safety: A framework for
	accountability and practical action. Journal for Healthcare Quality, 23(1):30-34.
Porto, G. (2001). Safety by design: Ten lessons from human factors research. Journal
	of Healthcare Risk Management, 21(3): 43-50.
Porto, G. (2003). The Role of the Risk Manager in Creating Patient Safety. In:
	Youngberg, B., The Patient Safety Handbook, Jones & Bartlett.

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Quality Improvement

Fritz, R. (September 2002). A Quality State of Mind: The Essential Difference Between
	Opinions and Ideas. In The Quality Management Forum
Hertz, H. S. (2004). Healthcare criteria for performance excellence. Baldrige national
	quality program. Gathersburg, MD: National Institute of Standards and Measures.
Porto, G. (1992). Risk and quality management in the operating room: The problem of
	retained surgical foreign bodies, Quality and Risk Management in Health Care, Aspen.
The Leapfrog Group for Patient Safety (2004). More than 150 public and private
	organizations - large scale providers of health care benefits - have joined together to leverage employer purchasing power to catalyze breakthroughs in patient safety and healthcare quality. Information available at http://www.leapfroggroup.org includes The Leapfrog Group Hospital Patient Safety Survey and survey results by state and hospital.

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Systems Approaches to Managing Risk

Kohn, L. T., Corrigan, J. M., & Donaldson, M. (Eds.). (1999). To Err Is Human: Building
	a Safer Health System. Washington, DC: Institute of Medicine.
Reason J. (1988). Human Error. Cambridge University Press, New York, 1990.
	Norman, D. 6. The Psychology of Everyday Things. Basic Books, New York.

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