Things You Should Know Before Entering the Hospital gives providers a window into what patients are learning on their own, what they believe about medical error and what they are advising each other. The facilitator’s guide is intended to prompt greater discussion and reflection among provider audiences on the importance of dialoguing with patients and families about the inherent risks of healthcare treatment. An underlying assumption is that providing opportunities for patients and their lay caregivers to participate in managing risk as part of the healthcare team will benefit everyone involved.
The facilitator’s guide also includes references to new materials produced by the Australian Council for Safety and Quality in Healthcare, which has recently produced guidelines and a handbook for respectfully handling and learning from patient complaints. These and other tools referenced in the guide can be useful to provider organizations committed to patient engagement in their quest to advance patient safety.
p4ps has no financial interest in the film and played no role in its development. Four Leaf Enterprises is donating a portion of proceeds from film sales from the website to Consumers Advancing Patient Safety, a nonprofit organization that p4ps also supports.
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